How to write a website
I have read many marketing books from the old boys.
I have published many websites for myself and for clients.
I have been able to test the advice from these books firsthand and so I feel qualified to write this note.
Have you ever read a website which answered the exact questions you were thinking in your head?
As if they had read your mind and written the perfect answer.
Well I notice that, and when I buy from a website it normally fits in one of these two categories:
- This is exactly what I need, I am very happy I do not have to look further, I will buy it now.
- I hate this, all the other options are terrible and this is the best one, I will buy it reluctantly.
Alex Hormozi’s Value equation:
Value = (Perceived likelihood of Success * Value of Success) / (Time delay * Effort sacrifice)
The purpose of answering the readers questions should be to:
- Increase the perceived probability this will work and the benefit to them if it works.
- Reduce the Time delay, Effort and sacrifice.
So when I write a website now, I use this framework before adding any words.
- What question are they asking?
- What question are they really asking?
- What do they hope my answer is? (value equation)
| What question are they asking? | What question are they really asking? | What do they hope my answer is? |
|---|---|---|
| How much does it cost to run? | How much can I reduce my cost by? | This current machine costs £xx.xx per day to run so if you produce Y units per day you can reduce your costs by £x.xx per unit. |
| Can it do XYZ testing? | I saw BRANDS reputation get destroyed for MISTAKE, will this make the same mistake? | That MISTAKE was caused by THIS CAUSE, we are better than that so we do XYZ so that you won’t make the same mistake. |
| How reliable is the product? | Are you more or less reliable than my supplier? | We are more reliable than your current supplier because we do XYZ. You won’t have disruptions to your business. |
| Are there any hidden costs? | How much is it actually going to cost me for real? | There is a one-time setup fee of £xx.xx and an annual maintenance fee of £x.xx. There are no other hidden fees. |
| Who are your clients? | Can I trust you? | We have created PRODUCT for X, Y and Z who are all just like you. |
I do not use large words to sound smart for two reasons.
- Low IQ readers can understand our website and buy.
- High IQ readers can use less brain power and buy.
I keep the text as short as possible for three reasons.
- Everyone is busy, they need answers in milliseconds not minutes.
- No one cares about you enough to read the site.
- International readers can translate easier.
To conclude:
- Define ”Ideal Customer Profile” (who the reader is).
- What question are they asking?
- What question are they really asking?
- What do they hope my answer is?
- Turn that list of answers into short sentences, with words a 10 year old could understand.
- Add in order of importance to the reader.
- Use few images and only add images if they answer a question a user might have.